We guarantee that your time is important to us.

No matter when you need us, our call center is open, 24 hours a day and 7 days a week. You will always get to speak with a live representative who will get you on the schedule at the earliest time that is convenient for you. Before our service expert arrives, we’ll give you a call, so you will be ready and so you don’t have to worry.

We guarantee that your satisfaction comes first.

You are of the utmost importance to us, which is why our service experts will work hard to protect your home. The will wear foot coverings and use tarps or other materials as necessary, to make sure their work doesn’t damage anything in your life. We want you to be happy with our work, too, which is why we will do whatever is necessary, during the first year after we work on your home, to make sure that you are satisfied. Give us a call and we will correct the problem, remove an installed system, or do whatever is necessary to make it right.

We guarantee that our workmanship is top-notch.

Our service experts are the best when it comes to their skills, their courtesy, and the quality of their work. They participate in ongoing training, to keep their skills sharp and up-to-date. Their work is precise and accurate, and they clean up after themselves when they are done. They will value your home as if it was their own, and they will be respectful and refrain from smoking and swearing while they are in it. If they do not live and work up to these standards, we will refund whatever portion of your price you believe is fair.

We guarantee that we will work with you until you are happy with our work.

All of our repairs are guaranteed for as long as you live in your home. If you accept our repair and use your systems normally, we believe that our workmanship will remain sturdy and useful for the life of your home, or of the unit we installed. If something goes wrong, simply give us a call, show proof of the work that we did, and we will come out and rectify the situation as soon as possible. We won’t rest until you’re satisfied.

HAPPY NEIGHBORHey neighbor! When we see you at the grocery store, a local sporting event, or church, we want you to be happy to see us. If we can't make you happy, we will remove the system we installed and refund 100% of your money.NO-MESSWe value your home. Our team members use floor-protecting shoe covers and tarps to protect your home. We make sure they leave your home's interior in the same condition it was before they arrived. If we don't get it to your satisfaction, we will clean your home.CUSTOMER COURTESYWe value your time. Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our team member arrives at the appointed time, we will give you a call so you don't have to waste your valuable time waiting or worrying.SECURITY ASSURANCEWe value your safety. Our Service Expert will arrive in a company vehicle, wearing a company uniform. All of our team members carry identification cards, which you may ask to see before letting them in your home. Lion Home Service is fully licensed and insured for your safety and protection.APPLES-TO-APPLESAny contractor can price your repair or replacement for less by cutting corners with cheap materials and unskilled labor. If you prefer to do business with Lion Home Service, give our team members the opportunity to sit back down with you and review the comparison with you. We guarantee to match any offer that is apples to apples from a reputable and insured company.PREMIUM CRAFTSMENOur Service Experts are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you let the most knowledgeable Service Experts in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug tested. If, when they have finished in your home they have not performed in accordance with these high standards, we will refund whatever portion of the purchase price you feel to be fair and reasonable.NO-BLAME-GAMEIf a manufacturer makes excuses and refuses to honor their warranty, we will make necessary repairs at no charge to you for the term of your agreement.100% SATISFACTIONWe agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.

Lion Guarantees